7-Day Money-Back Guarantee: We offer a full refund within 7 days of your purchase if you're not completely satisfied with SuperGPT.
1. Refund Eligibility
You are eligible for a full refund if:
- You request a refund within 7 days of your purchase
- The extension does not work as described
- You experience technical issues that we cannot resolve
- You are not satisfied with the extension's functionality
Refunds are processed to the original payment method used for the purchase.
2. How to Request a Refund
To request a refund, please follow these simple steps:
1
Contact Our Support Team
Send an email to support@supergpt.com with your purchase details
2
Provide Purchase Information
Include your order number, email address, and reason for refund
3
Review and Processing
We'll review your request and process the refund within 2-3 business days
4
Confirmation
You'll receive confirmation once the refund is processed
3. Refund Processing Time
Refund processing times vary by payment method:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-3 business days
- Bank Transfers: 5-10 business days
Please note that processing times may vary depending on your financial institution.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Refund requests made after 7 days from purchase
- Extensions that have been modified or tampered with
- Purchases made through unauthorized third-party sellers
- Refunds requested due to changes in personal preferences
5. Extension Access After Refund
After a successful refund:
- Your access to premium features will be revoked
- The extension will revert to free functionality
- You may continue using basic features at no cost
- You can repurchase the extension at any time
6. Dispute Resolution
If you disagree with our refund decision:
- Contact our support team for further review
- Provide additional documentation if requested
- We will conduct a thorough investigation
- Final decisions will be communicated within 5 business days
7. Legal Rights
This refund policy does not affect your statutory rights as a consumer under applicable law.
If you are located in a jurisdiction that provides additional consumer protection rights, those rights remain in effect.